Terms and Conditions
This is a popular summary of our general terms and conditions for private sales. You can read our Dutch General Terms and Conditions via this link
We advise you to carefully read the full version of our General Terms and Conditions as a PDF file. The General Terms and Conditions apply to all offers and all agreements with private customers via this website. Dutch law applies to these conditions. We offer you the summary below as a service. No rights can be derived from it.
Privacy
We find privacy extremely important, which is why this topic comes first. We have organized our entire process in accordance with the GDPR. The web environment is secured, you can recognize the security by the lock in your browser. At the foot of the web pages you will find all references to documents and procedures related to this subject, including our Privacy Policy.
How can you reach us?
The easiest way to reach us is via the contact form (link at the bottom of each page) or by email to ct@foodandspices.nl. Tele We can be reached by telephone on working days at +31 (0) 481-785 767.You can order our products via our webshop depeeperwinkel.nl, or in the market stall.
Offer
All products offered on the website are in stock unless otherwise stated. 'As far as available' applies to every offer. All products are provided with the most complete description possible and truthful images, so that you can make the right choice. If an offer only applies temporarily - such as a discount - we will explicitly state this in the offer.
Distance selling (online store)
The (purchase) agreement
With every purchase we, you as buyer, we as seller, enter into an agreement. You confirm this by agreeing to our offer (shopping cart) and the General Terms and Conditions. The purchase has now been completed and has become irrevocable, with the understanding that you can rely on the statutory right of withdrawal (see below).
The order
Payments via the payment button in the online store are made via Pay's secure portal.nl, a Dutch payment institution under the supervision of the Dutch Bank. Above all, you get certainty with Pay.nl guarantee fund that has been created to protect you when a webshop - us in this case - is unexpectedly unable to deliver and cannot meet its refund obligations.
We also offer payment via Paypal.
Shipping
We are responsible for shipping until you receive the shipment. If your shipment does not arrive or is seriously delayed, please contact us and not the carrier. We also closely monitor the shipping process via track and trace.
Delivery
Because spices are excluded from withdrawal (see below), it is important that you refuse a shipment if you suspect that the contents of the shipment may be damaged if the package is visibly damaged. Take a photo of the package so that the damage is clearly visible before opening the package and contact us immediately if, despite all care, there is something wrong with the shipment.
Revocation
Revocation is another word for reflection period. Legal rules apply to this. You must invoke this right within 14 days of receiving your product(s). A statement of reason is not necessary. Perishable goods and customization - we fill our own brand spices freshly per order in the quantity you require - are excluded from the right of withdrawal, the same applies to (already) used products. Read the conditions for invoking the right of withdrawal carefully! You will find this in the footer of all web pages.
Return
We have drawn up rules for returns that you must adhere to. Read the rules for returns via the link at the foot of the web page.
Complaint ?
If you have any comments about our products, our website or our service, we would like to hear from you! The sooner you share your complaint with us, the better. Where possible, we will respond the same (working) day.
Our General Terms and Conditions for private transactions are exclusively in the Dutch language. You can view the current version using the link below:
Last update of this summary: October 12, 2022