Shipping and returns
We ship our products in sustainable packaging (as little plastic as possible), as a letter package or as a postal package. Your order will normally be prepared and shipped on the day of receipt of your payment. If we are unable to send your order within five days of purchase (your payment), we will notify you as soon as possible. After all, you have the right to cancel the purchase if we do not proceed with delivery within 5 working days (General Terms and Conditions art 11 section 3).
How?
We ship almost all orders with PostNL. PostNL offers the option of letterbox parcels with track and trace, a convenient option. After all, you don't have to be home for it. Our jars, and that also applies to pepper mills and gift boxes are always sent by parcel post, to the (home) address or a PostNL service point - post office.
As soon as the shipment has been delivered to the service point, you will receive notification from PostNL message. You have seven days to pick up the package there. If you have not done so after three days, you will receive a reminder. If the package is there for a week, it will be considered undeliverable and returned to us. Your purchase will be considered refused. Your purchase amount (including shipping costs) will be refunded after receipt of the package.
We provide practical, proper packaging and ask you to be critical of the condition of the package when it arrives. You have the right to refuse a package if it is visibly damaged and you have reasonable suspicions that the contents may be damaged or incomplete.
Discuss this with the delivery person, who will make a note of this in the hand terminal, and if possible take a photo of it, which clearly shows the damage. Inform us immediately.
If the packaging is undamaged, but the contents are nevertheless damaged or incomplete, in this case too, take it immediately contact us via the contact form, telephone or chat function. In that case, also take a picture of it.
Returns (right of withdrawal)
We keep a limited stock of packaged spices for freshness, most orders are shipped packed after confirmation of the order packed. In connection with our concern for your food safety, only the sealed spices are subject to the right of withdrawal. Unless the seal - only present on the jars with spices, not on bags - is broken.
If you wish to exercise your right of withdrawal, please read carefully what you need to do on our Right of withdrawal page.
Last modified on October 3, 2024